Audio Visual Technician

SUMMARY:  Logan university is seeking an entry-level Audio Visual (AV) Technician to join the Academic Technology Services team. The AV Technician will be responsible for setting up, operating, and maintaining audio-visual equipment to support a variety of academic and extracurricular activities, including classroom, lectures, conferences, workshops, and live events. This customer-focused role provides front-line support for classroom and learning space technology across campus. The ideal candidate will have strong customer service and a willingness to learn. Training will be provided.

The specific duties include:

• Set up, operate, and maintain audio, video, and lighting equipment for academic activities; including lectures, conferences, workshops, and seminars.
• Provide AV support for live events such as performances, guest lectures, and university ceremonies.
• Perform classroom maintenance on the integrated audio-visual system used around campus in a variety of environments.
• Troubleshoot and resolve technical issues with AV equipment promptly to avoid disruptions during academic sessions and live events.
• Collaborate with faculty, staff, and event organizers to understand and meet their AV requirements.
• Manage and maintain an inventory of AV equipment, ensuring all devices are in good working condition and properly stored.
• Assist in the installation and integration of new AV systems and upgrades to existing setups.
• Document AV setups and procedures for various venues and events to ensure consistency and efficiency in future operations.
• Stay updated with the latest AV technologies and industry trends to improve service quality continually.

• Work collaboratively with the Academic Technology Services team.

COMPETENCIES:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Technical Proficiency:
  • Basic knowledge and hands-on experience with a variety of AV equipment, including PTZ Cameras, projectors, sound systems, microphones, mixers, lighting controls, and video conferencing platforms.

• Adaptability and Flexibility:
  • Ability to work in diverse environments such as classrooms, theaters, amphitheaters, pavilions, and athletic fields.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate event schedules.

• Customer Service Orientation:
  • Strong commitment to providing high-quality AV services to faculty, staff, students, and event organizers.
  • Excellent communication skills to effectively collaborate with various stakeholders and understand their AV needs.

• Problem-Solving Skills:
  • Analytical skills to diagnose technical issues and implement effective solutions promptly.
  • Ability to stay calm and focused under pressure to ensure smooth operation during events.

• Organizational Skills:
  • Ability to manage and maintain an inventory of AV equipment, ensuring all devices are in good working condition and properly stored.
  • Effective time management skills to prioritize tasks and manage multiple projects simultaneously.

• Team Collaboration:
  • Ability to work independently and as part of a team, contributing to a collaborative and supportive work environment.
  • Providing training and support to faculty, staff, and student organizations on the use of AV equipment and technology.

• Attention to Detail:
  • Strong focus on detail to ensure high-quality AV setups and operations.
  • Commitment to following safety regulations and university policies during AV setup and operation.

• Continuous Learning:
  • Enthusiasm for staying updated with the latest AV technologies and industry trends to continually improve service quality.
  • Proactive in seeking opportunities for professional development and willingness to learn new technologies.

QUALIFICATIONS:

• Education:
  • An associate's degree or certification in audio-visual technology, electronics, information technology, or a related field is preferred.
• Experience:
  • Minimum of 1-2 years of experience as an AV Technician or in a similar role, preferably in an academic or live event setting.
• Technical Skills:
  • Knowledge of AV equipment, including projectors, sound systems, microphones, mixers, and lighting controls.
  • Basic troubleshooting skills and the ability to quickly resolve challenges.
  • Knowledge of video conferencing platforms and streaming technologies. (Teams and Zoom)
• Soft Skills:
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational and time management skills.
  • Attention to detail and a commitment to delivering high-quality AV services.
  • Reliable, professional, and team-oriented.

PHYSICAL DEMANDS: The physical demands described are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing and Walking: The technician will spend a significant amount of time standing and walking while setting up, operating, and troubleshooting AV equipment during events. This may involve large event spaces, moving between different venues on campus, and remaining on foot for extended periods.
• Climbing and Balancing: Some venues, such as theaters and amphitheaters, may require the technician to climb ladders or scaffolding to access elevated areas for installing lighting fixtures, speakers, or cameras. The ability to climb and balance at heights is essential for performing these tasks safely.
• Setting Up Equipment: Setting up AV equipment involves positioning heavy or bulky items, such as speaker stands, lighting trusses, and projector screens. This requires physical strength and dexterity to safely assemble and secure equipment according to specifications.
• Lifting and Carrying: The technician may be required to lift and carry heavy AV equipment, such as speakers, amplifiers, projectors, and lighting fixtures, weighing up to 50 pounds. This may involve loading and unloading equipment from vehicles, transporting it between venues, and moving it within event spaces to set up and dismantle AV setups.

WORK ENVIRONMENT:

• The technician will work in a variety of environments, including indoor classrooms, theaters, and pavilions, as well as outdoor amphitheaters and athletic fields. This may involve exposure to temperature extremes, inclement weather, and uneven terrain, requiring adaptability and resilience to work effectively in different conditions.
• Anatomy lab, the technician must be comfortable working in an environment that involves the presence of cadavers used for educational purposes. The technician should be prepared to handle AV equipment in a manner that minimizes any risk of contamination and ensures the effective delivery of educational content.

NOTE: This job description in no way states or implies that these are the only duties to be performed the employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days, or sick days at all locations and to work with administration in the attainment of the University's missions and goals.