Audio Visual Technician

Job Title: Audio Visual Technician
Location: Indianapolis Campus
Job Type: Full-Time
Classification: N-5
Pay Rate: $24.00/Hour
Reports To: AV Events Manager

Who We Are:

We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:

• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

________________________________________
THE POSITION:
As part of the Events team, the Audio Visual (AV) Technician is responsible for delivering top-tier AV support for various events and activities. This role requires a balance of exceptional technical skills, customer service abilities, and adaptability to different AV environments. Reporting to the AV Events Manager, the AV Technician will assist with routine and impromptu AV needs across multiple campuses.

REQUIRED EXPERIENCE AND SKILLS:

• Strong customer service and organizational skills.
• Valid driver’s license and reliable transportation.
• Proficiency in current hardware and software technologies.
• Excellent written and verbal communication skills.
• Ability to build and maintain professional relationships with peers and superiors.
• Discretion and confidentiality when handling sensitive information and equipment access.
• Dependability and reliability in performance.
• Calmness under pressure, with the ability to manage multiple tasks.
• Skilled in creating and maintaining documentation and inventory.
• Initiative to seek out additional training and certifications when necessary.
• Physical capability to climb ladders and lift up to 30 pounds repeatedly.
• Flexibility to work evenings, weekends, and travel as needed.
• Experience in a higher education environment is a plus.

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

MAJOR RESPONSIBILITIES:

• Provide technical AV support to internal and external patrons at various Indianapolis campuses (IFC, NMC, Tech, CCCI, LRC), as well as Lawrence, ATC, and Plainfield.
• Maintain and troubleshoot AV equipment, ensuring all devices are functioning properly.
• Respond to and assist with patron requests, offering both scheduled and impromptu AV support.
• Efficiently communicate with peers, patrons, and supervisors to ensure smooth operations.
• Work effectively under pressure to resolve AV issues quickly during events.
• Demonstrate a strong understanding of Windows Operating Systems and basic computer hardware.
• Use communication tools like Microsoft Teams, phone calls, and texts to stay connected with team members.
• Provide logistical and operational support for events.
• Demonstrate empathy, respect, and professionalism in interactions with clients and colleagues.
• Travel to different campuses (Lawrence, Plainfield, ATC) as required for support.

SUPERVISION GIVEN:

• None

EDUCATION:

• High School diploma required.
• Associate degree in IT-related field preferred, or equivalent experience and certifications.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.