Audio Visual Technician- Inte

Under general supervision, responsible for monitoring the performance, maintenance, and operation of multi-media audio visual equipment in a classroom/conference room setting. Provides continual review and improvement of systems performance and services for the Institution.

• Assists with providing training, support and problem resolution on the use of multimedia audiovisual equipment and technology.  
• Creates and maintains technical procedures documentation.  
• Designs setup for off-site events and provides direct supervision of event support staff.  
• Oversees the delivery of supplemental equipment in support of events both on and off campus.  
• Assists in researching and recommending classroom technology upgrades, control systems programming and debugging.  
• Ensures responsible use of hardware, software, peripheral equipment, tools and test equipment.  
• Works closely with internal IMS services to ensure functionality of resources.  
• Assists with providing general supervision on all projects.  
• May serve as a project team leader for services and initiatives including planning, development, testing, and implementation.  
• Performs all other duties as assigned.  

• Knowledge of current computing, networking and communications systems and ability to perform effectively with an understanding of institutional policies and activities.  
• Ability to install, maintain, troubleshoot and repair enhanced classroom audiovisual systems and interactive video conference (IVC) room systems and complete complex technical projects.  
• Ability to use personal computer and other office equipment.  
• Demonstrated ability to organize, prioritize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.  
• A solid customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.  
• Ability to learn new technologies and work with teams to provide input on improvements to existing processes and systems.  
• Strong verbal, written and interpersonal communication skills.  

• High school diploma or GED is required.

• Three (3) years of related experience is required.