Audiovisual Technician

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Audiovisual Technician

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Media Operations-Operations

                      

Job Code

P25094

                     

Shift

Days

                       

Schedule

7:00am-3:30pm

                       

Job Summary

The Audiovisual (AV) Technician is responsible for managing and supporting enterprise-wide digital signage and audiovisual systems. This role ensures accurate content scheduling and deployment across the organization’s display network and provides comprehensive AV support in diverse environments, including conference rooms, clinical spaces, surgical settings, and public areas. Technician is critical for delivering seamless audiovisual experiences that support communication, collaboration, and operational efficiency throughout the organization.

                         

Job Details

Responsibilities:

• Monitor and maintain digital signage players and servers; troubleshoot playback issues and apply necessary software and firmware updates.
• Assemble and configure AV systems including displays, microphones, speakers, control panels, and video routing equipment.
• Perform regular maintenance and system updates to ensure optimal performance and reliability of AV systems.
• Troubleshoot and resolve AV-related issues such as audio dropouts, video failures, connectivity problems, and control system malfunctions.
• Offer technical support and training to end-users, ensuring proper use of AV and digital signage technologies.
• Set up and test AV systems in surgical environments, collaborating with clinical and surgical teams to ensure readiness for procedures.
• Support live events by setting up, operating, and monitoring AV equipment including projectors, audio systems, and conferencing tools.
• Troubleshoot technical issues during live events and assist presenters and event staff with setup and operation.
• Break down and store AV equipment post-event and document any technical issues or feedback for continuous improvement.

Education:

• Bachelor’s degree in telecommunications, technology, video design or related field required.

Certifications:

• Valid Driver’s License required
• Certified Technology Specialist (CTS), Certified Technology Specialist – Design (CTS-D) or Certified Technology Specialist – Installation certification (CTS-I) by the International Organization of Standardization by the American National Standards Institute (ANSI) preferred.

Complexity of Work:

• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Team Centered attitude required
• Must be able to work in a stressful environment and take appropriate action

Work Experience:

• Minimum 4 years of experience in servicing audio-visual systems, installing/operating/repairing.
• Minimum of 6 years of experience may substitute for the degree requirement.

Physical Requirements:

• Ability to lift, carry, and transport equipment weighing up to 50 pounds.
• Frequent standing, walking, bending, kneeling, and reaching to install, configure, or repair AV and digital signage equipment. Comfortable working on ladders, lifts, or scaffolding to mount displays, speakers, or projectors.
• Manual dexterity and hand-eye coordination to handle small tools, cables, and electronic components.
• Visual acuity to read technical diagrams, screen content, and small print on devices or wiring.
• Occasional travel between buildings or off-site locations for service calls, installations, or support.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities