AV Technical Support Engineer Sr.
Stefanini Group
Full-time
On-site
Chicago, Illinois, United States
Audiovisual
Details:
Position Summary:
We are seeking a highly skilled and experienced AV Technical Support Engineer Sr., to join our team as a full-time, onsite AV support and service specialist based in Chicago, IL. The ideal candidate will have a deep understanding of enterprise AV systems, video conferencing platforms, basic programming skills and event support, with a strong focus on delivering exceptional user experience.
Key Responsibilities:
- Provide daily hands-on support for AV systems in conference rooms, event spaces, and collaboration areas.
- Set up, operate, and troubleshoot AV and video conferencing systems (Teams, Zoom, Cisco Webex, etc.).
- Provide break/fix analysis including basic programming and hardware service
- Perform preventive maintenance and regular inspections of AV equipment.
- Collaborate with internal stakeholders and vendors to ensure consistent AV performance and uptime.
- Serve as the primary point of contact for high-visibility meetings and executive AV needs.
- Document system configurations, workflows, and incident resolutions.
- Provide training and guidance to end users on AV system use and best practices.
- Support live events including town halls, board meetings, and special presentations.
- Lead or assist with AV system upgrades, installations, and integration projects.
Details:
Qualifications:
- 5+ years of professional experience in a senior AV install/support role or similar position.
- Proficient in AV system troubleshooting and technologies such as Crestron, Extron, Biamp, QSC, Shure, and Dante.
- Experience with control system programming, digital signal processing, AV over IP, and unified communications platforms.
- CTS, CTS-I or equivalent AV certifications are highly desirable.
- Excellent knowledge of audio, video, control, and networking fundamentals.
- Ability to lift and move AV equipment up to 50 lbs. and work in equipment closets or ceilings as needed.
Soft Skills & Core Competencies:
- Exceptional customer service orientation with a friendly, professional demeanor.
- Outstanding verbal and written communication skills for interacting with users, stakeholders, and support teams.
- Strong commitment to problem solving with a proactive approach to diagnosing and resolving issues.
- Ability to remain calm and professional under pressure in live event or high-stakes meeting scenarios.
- Self-starter with a high level of accountability, reliability, and attention to detail.
- Comfortable working independently or as part of a cross-functional team in a fast-paced environment.
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