AV Technician I

PRIMARY PURPOSE:

The AV Technician I installs and maintains audio visual equipment. This includes all AV Solutions such as: Control System Automation, Room Monitoring Systems, Live Event Production, Lecture Capture, Digital Signage, Digital Sound Processing, Live Streaming and Video Conferencing/ Unified Communications. 

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44^th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options, including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit: Work at USF

PRIMARY JOB DUTIES:

1. AV Phone Support: Provide Tier 1 Help Desk support for Audio Video/ IT-related calls. Document issues in a ticketing database and help develop knowledge bases for known issues and resolutions.
2. AV Troubleshooting: Provide Tier 1-level real-time troubleshooting and resolution of AV issues in support of technology in classrooms, conference rooms, event spaces and lobbies. Advise instructors about operation of classroom equipment.
3. Installation and Maintenance: Install and maintain AV infrastructure including cabling/ termination and support of AV equipment such as projector maintenance, audio troubleshooting and inventory audits. Performs monthly room checks and periodic full system checks.
4. AV Events: Operate equipment to enhance effects of sound and display at live events. Provide logistical support and customer support hospitality assistance for special events when needed.
5. Participate in professional development activities as appropriate.
6. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalent and relevant certification, OR High School Diploma or Equivalent and 1-year relevant work experience, OR Bachelor's degree.

Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.