Guest Service Assistant - Audio Visual Technician (GSA AV Tech)

• Position Type: Live-in summer student staff role

• Employment Dates: Wednesday, May 20 - Wednesday, August 12, 2026

• Training Requirement (Mandatory): May 20-22, and May 26-30, 2026

• Weekly Schedule: Up to 40 hours per week. Weekly schedule may include evenings, Saturdays, Sundays, and holidays

• Shifts Assigned – Guest Services Operations:
  7:30 a.m. – 3:30 p.m. or 3:00 p.m. – 11:00 p.m. Two days off per week (likely not Saturday and Sunday)

  • Spring: $16.30/hour

  • Summer: Changes July 1, 2026 in accordance with Oregon State minimum wage requirements
     

• Shifts Assigned – Event Audio Visual Services:
  Scheduled separately by the Events AV Coordinator based on event support needs; hours may vary from early morning to late evening

• Housing: On-campus staff housing provided

• Meals: Up to ten (10) meals per week when the dining hall is operating

• Team Size: Two (2) Guest Services Assistants - Audio Visual Technicians supported by three (3) Senior GSAs

• Primary Work Areas: Residence halls, Undergraduate Campus event venues, and Fields Dining Room

• Work Allocation: Hybrid role supporting both Guest Services operations and Event Audio Visual Services. Weekly hours may vary based on operational needs.

Your Role as a Guest Services Representative:

Guest Services Assistant – Audio Visual Technicians (GSA AV Techs) are student staff who support summer conference lodging operations, residence hall summer turnover in coordination with Facilities Services, event venue operations and audio visual services, guest services, dining operations, and guest safety across campus.

In this role, GSA AV Techs gain hands-on experience in customer service, event logistics, audio visual operations, and facilities coordination while helping ensure a positive experience for more than 1,000 summer guests.

GSA AV Techs serve as student leaders and frontline representatives of Lewis & Clark College. As part of this role, GSA AV Techs are expected to:

• Ensure guest safety and hospitality by providing high-quality service

• Uphold College policies and create a respectful, inclusive, and professional environment

• Support the College’s commitment to diversity, equity, and inclusion

• Serve as an ambassador for Lewis & Clark College

As employees of Lewis & Clark College, GSA AV Techs are perceived as representatives of the College in their interactions with guests, clients, and the campus community. Student staff are expected to uphold College policies and maintain professionalism in all interactions both on and off duty.

GSA AV Techs serve as a visible Lewis & Clark staff presence across campus, assisting guests, supporting event venues, and helping ensure summer programs run smoothly.

This 13-week, full-time position is an excellent opportunity to build leadership skills, gain valuable industry experience, and contribute to a welcoming summer experience for visitors to Lewis & Clark College.
 

Work Expectations

Work assignments include guest services operations, lodging operations, event audio visual support shifts, and scheduled dining hall support shifts.

Employment Dates: May 20 - August 12, 2026

Training (Mandatory): May 20-22 and May 26-30, 2026
Hours: Up to 40 hours per week, including nights, Saturdays and Sundays, and holidays.

Live-in Requirement: GSA AV Techs reside in assigned campus housing and work scheduled on-call shifts to assist guests.

GSA AV Techs play a critical role supporting operations throughout the full lifecycle of summer camp and conference programs—from preparing residence halls before groups arrive to assisting guests during their stay, providing AV support for events, and closing buildings after departure.

A Day in the Life of a Guest Services Assistant - AV Tech

No two days are exactly the same for a Guest Services Assistant – AV Tech. They help prepare residence halls for incoming guests, assist with group check-ins, respond to guest questions, provide AV equipment and support in event spaces, support dining operations during busy meal periods, and help ensure that camps and conferences run smoothly across campus.

On a typical day, a GSA AV Tech might help set up guest rooms, then assist a camp group checking into their residence hall in the afternoon, work a dining hall support shift during dinner service, and then setup or strike AV equipment in a venue. GSA AV Techs also serve as a visible Lewis & Clark staff presence across campus—answering questions, helping guests navigate the campus, and responding to guest needs when issues arise.

The role is active, fast-paced, and highly collaborative. GSA AV Techs work closely with Facilities Services, Campus Safety, Bon Appétit dining staff, and camp or conference program leaders to ensure guests have a safe, welcoming, and well-organized summer experience.

Before Camp and Conference Groups Arrive

Guest Room and Event Venue Setup and Inspection

• Set up guest rooms by distributing linens, making beds, and arranging lounge spaces.

• Assist custodial staff with cleaning tasks (sweeping, mopping, vacuuming, wiping surfaces, emptying trash, sorting recycling, and collecting laundry).

• Conduct physical inspections of residence halls to ensure cleanliness and report damages.

• Report maintenance issues to Facilities Services.

• Assist with event venue setup and inspections, including arranging furniture, wiping surfaces, and reporting facility concerns.
   

Lodging Access Management

• Prepare and distribute guest room keys and access cards for over 1,000 guests.

• Ensure accurate key inventory throughout summer operations.

• Greet groups at check-in, distribute keys, and provide campus information.

• Collect keys and access cards at check-out and document any missing items.
   

Clerical and Inventory Management

• Maintain accurate records and inventory counts for keys, linens, and room conditions.

• Enter data into AkitaBox work order system, Google Sheets, and Workday.

• Assists with general office tasks including emailing clients, scheduling AV support services, and assisting with routine office tasks.

• Maintain records of AV equipment inventory and report equipment damages for billing and maintenance purposes.

• Ensure confidentiality of records and follow Family Educational Rights and Privacy Act (FERPA) compliance requirements.
   

Teamwork and Staff Development

• Attend mandatory training sessions to prepare for summer operations.

• Develop strong working relationships with camp and conference program managers, Facilities Services, Campus Safety, Campus Living, Bon Appétit staff, and fellow GSAs.

• Collaborate effectively to ensure smooth lodging and event logistics.
   

When Groups Are on Campus

Customer Service

• Provide outstanding customer service to guests and campus lodgers.

• Respond to guest requests and concerns professionally and promptly.

• Work check-in/check-out desk shifts, ensuring an organized and welcoming space.

• Serve as a campus resource, answering questions about Lewis & Clark, Portland, and local attractions.

• Maintain a friendly, professional demeanor with guests, staff, and clients.
   

Camp and Conference Logistics

• Assist with group arrivals and departures, ensuring a smooth check-in/check-out process.

• Post wayfinding signage to help guests navigate campus.

• Keep accurate records of keys, damages, and occupancy for emergency response and billing.

• Take initiative to identify and solve logistical challenges.
   

Audio Visual Event Support

• Distributing AV equipment to event venues across campus

• Setting up microphones, projectors, speakers, and presentation systems

• Conducting sound checks and equipment tests based on client needs

• Troubleshooting basic audio, video, or connectivity issues

• Resetting and striking AV equipment following events

• Reporting damaged or malfunctioning equipment to the Events AV Coordinator
   

Safety and Security

• Work on-call shifts, responding to guest needs and incidents. (On-call shifts are scheduled seven days a week, covering both daytime and evening hours.)

• Monitor guest activities in residence halls to ensure safety and compliance with campus policies.

• Assist Campus Safety and staff in accordance with
  Lewis & Clark emergency response procedures.

• Report and document guest conduct issues, injuries, or safety concerns to appropriate staff:

  • Camp/conference program leader

  • Area Director on-duty

  • Campus Safety

  • Camp and Conference Guest Services Management
     

Dining Operations Support

GSAs provide operational support to Bon Appétit dining staff in Fields Dining Room and Trail Room during peak summer dining periods.

GSAs will be scheduled for dining room support shifts based on anticipated guest census and program demographics.
 

Responsibilities include:

• Wiping and resetting dining tables to maintain table availability during busy meal periods

• Returning dishes, trays, and utensils to the dish return station

• Monitoring dining areas and reporting guest conduct concerns to Bon Appétit staff or Conference & Event Services supervisors

• Assisting with dining room flow when large groups enter or exit the dining hall

• Providing a visible Lewis & Clark staff presence to help guide guests and answer basic questions

• Helping maintain a clean, orderly, and welcoming dining environment for all guests

Dining hall shifts are coordinated by the Conference and Event staff in collaboration with Bon Appétit dining management, who provide on-site supervision while GSAs are working in the dining room.
 

Shift Expectations

GSAs assigned to dining shifts are expected to:

• Report on time for scheduled dining hall shifts

• Check in with the Bon Appétit dining manager or supervisor at the start of each shift

• Wear their GSA work polo shirt to identify themselves as
  Lewis & Clark summer staff while working in the dining room

• Remain present and engaged for the full duration of the assigned shift

• Follow operational guidance provided by Bon Appétit dining management while assisting in the dining room

Dining hall shifts are scheduled through the summer operations schedule and may vary based on guest census and operational needs.

Failure to report for scheduled shifts or repeated failure to follow check-in procedures may result in adjustments to work assignments or eligibility for the dining meal benefit.

After Camp and Conference Groups Depart

Lodging Facilities Close-out

• Conduct final inspections of residence halls, noting damages or maintenance needs.

• Collect and send linens for laundering.

• Ensure all guest room keys and access cards are accounted for.

• Maintain accurate records of lost keys and facility damages for billing.
   

Additional Responsibilities

• Fulfills other duties as assigned
   

Availability and Scheduling

• Must be available to work full-time (up to 40 hours per week) Wednesday, May 20 - Wednesday, August 12, 2026

• Shifts include weekdays, Saturdays and Sundays, and College holidays including: 

  • Juneteenth (6/19/26)

  • Independence Day (7/4/26)

• Must be available for full-time work occurring early morning, evening, and emergency unscheduled shifts

• Live-in position: GSA AV Techs are required to reside on campus in staff housing (details below)
   

Eligibility and Required Skills

• Must be a current Lewis & Clark College student in good academic and conduct standing

• Customer service mindset – friendly, welcoming, and guest-oriented

• Strong work ethic – ability to work independently and problem-solve in real time

• Self-starter – demonstrated initiative and ability to work without direct supervision

• Attention to detail – strong follow-through, organizational skills, and accuracy

• Professionalism – ability to maintain a respectful and inclusive environment

• Ability to work efficiently – work quickly and accurately under pressure

• Communication and teamwork – strong interpersonal and collaboration skills

• Technology skills – proficiency in: 

  • Google Drive, Google Docs, and Google Sheets

  • Basic PC operations (data entry, document management, email communication)
     

Physical Requirements and Work Environment

GSAs must be able to perform the following tasks as part of summer lodging operations:

General Physical Requirements

• Move efficiently across campus, including climbing multiple flights of stairs and walking long distances daily

• Work in warm summer conditions while preparing guest rooms and buildings

• Lift and carry bags of linens, packages, and supplies (up to 40 lbs) up and down stairs

• Sit for extended periods while completing operational documentation or administrative tasks

• Use a computer and smartphone for typing, data entry, and communication

• Operate small utility vehicles (such as golf/utility carts) after receiving training and authorization from the College

• Speak clearly and professionally on the phone and in-person with guests to provide information and support

• Operate emergency response/fire equipment as needed

• Read and interpret information from computer screens and mobile devices
   

Frequent Tasks

• Bed setup — Lowering lofted beds to standard height, making beds, and stripping linens

• Linen and inventory tasks — Inspecting linens, counting inventory, and transporting linen packs between buildings

• Housekeeping support — Vacuuming, trash removal, wiping surfaces

• Room inspections — Bending, opening drawers, and moving furniture while inspecting guest rooms

• Guest service — Responding to guest calls and in-person service requests

• Standing and sitting — Working in a stationary position for periods of time
   

Occasional Tasks

• Pushing heavy carts of linens between buildings

• Moving furniture such as beds, lounge furniture, tables, and chairs

• Carrying packages and luggage, and pulling wagons containing camp or conference materials
   

Background Check Requirement

• This position requires access to guest rooms and residential areas occupied by adults and minors (under 18).

• Successful completion of a criminal history check is required prior to employment.
   

Cardiopulmonary Resuscitation (CPR) Training Requirement

• Pursuant to L&C emergency response plans, this position is required to maintain current Cardiopulmonary Resuscitation (CPR) certification (if cognitively and physically able to do so) within 30 days of employment or when training becomes available by the department. Training is provided at department expense. Duty to act ends at summoning professional assistance.
   

Work Attire

• When working with clients, employees must dress in business casual attire (pants or knee-length skirts/shorts, with provided work shirts, and closed toe shoes).
   

Ideal Candidate Traits

• Reliable, flexible, and patient, with a willingness to learn quickly

• Strong judgment, leadership, and interpersonal skills

• Ability to adapt to a fast-paced environment and handle multiple responsibilities

Relevant Work Experience

• Customer service experience in hospitality, retail, front desk, or related fields

• Audio video technician experience

• Experience in hotel operations, summer camps, or event coordination (preferred but not required)

• Previous experience in office administration or data entry is a plus

• Prior roles in campus operations such as:

  • Events AV Student Technician

  • Resident Assistant (RA)

  • Guest Services Assistant (GSA)

  • Facilities Services student employee

  • Bon Appétit student employee

Leadership and Team Management

• Experience leading a team of peers or supervising others in a work, academic, or volunteer setting

Language and Certifications

• Conversational Spanish proficiency (preferred but not required)

• CPR certification (or willingness to obtain training)

• Valid driver’s license (preferred but not required)

• Ability to pass Lewis & Clark’s driver clearance process

• Lifeguard certification (preferred but not required)

• Food Handler’s Permit a plus

The GSA AV Techs position involves primarily indoor work, with occasional outdoor work. GSA AV Techs should be prepared for variable schedules, including nights, weekends, and holidays as part of event and venue management operations.

Work Schedule

• Shifts Vary Weekly: Due to event-driven operations, GSA AV Techs do not follow a standard Monday–Friday schedule.

• Time Commitment Required: Must be available from Wednesday, May 20 – Wednesday, August 12, 2026, including weekends and College holidays 

  • Juneteenth (6/19/26)

  • Independence Day (7/4/26)

• Hours: Up to 40 hours per week. Guest Services shifts typically follow operational schedules of 7:30 a.m. – 3:30 p.m. and 3:00 p.m. – 11:00 p.m. Event Audio Visual shifts are scheduled separately based on event support needs and may occur outside these standard shift times.

• On-Call Expectations: 

On-call shifts rotate among the GSA team members.
While on-call, GSAs must:

• Keep the on-call phone charged and ringer turned on.

• Respond in person to guest needs within 20 minutes.

• Extended summer vacations are not possible due to the fluctuating work schedule.
   

Staff Housing and Meals

Staff Housing Requirement

• GSA AV Techs are required to live on campus in assigned staff housing for the duration of their employment. This is a condition of employment for the GSA position.

• Staff housing begins Tuesday, May 19, 2026 and continues for the duration of employment.

• Students who are unable or unwilling to reside in assigned staff housing are not eligible for this position.

• Housing privileges are contingent upon continued employment. If a student employee resigns or is terminated, access to staff housing will end and the student will be required to vacate the assigned space in accordance with College procedures.

Meals

• GSA AV Techs receive a meal plan of up to ten (10) meals per week when the Fields Dining Room is in operation (approximately Monday, June 1 through Friday, August 7, 2026).

• Meal plan access is provided while the student is actively employed in the GSA AV Tech position and participating in scheduled work assignments.

• If employment ends due to resignation or termination, eligibility for the GSA AV Tech meal plan will also end.