IT/AV Technician

We are looking for a skilled Information Technology / Audiovisual Technician to provide fast and professional technical assistance for audio/video systems, computer systems, and networking. The Information Technology / Audiovisual Technician must have solid technical knowledge, production experience, and be able to communicate effectively to the end user. They must also be customer-oriented and patient when dealing with difficult customers. The Information Technology / Audiovisual Technician will troubleshoot all audiovisual and information technology issues, including live PA, audio, video, software, hardware, and networking.

Essential Functions

• Ability to handle concurrent requests and multitask.
• Ability to professionally interact with all areas and levels of the company.
• Troubleshoot network issues, hardware issues, printer issues, and software issues for a variety of programs and operating systems.
• Receive calls for assistance from staff by phone, email or in person and to log, resolve, or distribute those calls to the appropriate staff members.
• Perform hands-on updates, repairs, configuration, and end user training of corporate information technology equipment, to include Computers, Mobile Devices, Multi-Function Copiers, Telecommunication/Collaboration devices, and Audio/Visual technologies.
• Setup and operate the PA and lighting equipment for live events.
• Repair and maintain audio equipment.
• Perform installations involving mounting racks, amplifiers, speakers, and pulling speaker cables.
• Perform installations involving pulling and terminating CAT cable, as well as setting up and neatly installing electronic components.

Knowledge, Skills, and Abilities

• Ability to effectively communicate
• Ability to multi-task and work well under pressure.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Excellent organizational and follow-up skills with strong attention to detail.
• Knowledge of the installation, configuration, and troubleshooting of PC hardware components.
• Knowledge of and experience with PC and Mac operating systems.
• Knowledge of various commonly used Windows and Mac OS desktop/server applications.
• Knowledge of Google applications.
• Familiarity with supporting and troubleshooting mobile devices.
• Experience with systems administration, including system maintenance, workstation support, security services, and Active Directory.
• Familiarity with networking technologies, and network troubleshooting.
• knowledge of live production.
• knowledge of audio and video equipment.
• Competence with hand and power tools.
• Competence with the installation of audio equipment and electronics.

Education and Experience:

• Live Audio Production
• Associate degree in Computer Science or a related field (preferred).

Physical Demands:

• The ability to lift 50-75 pounds on a regular basis.
• The ability to work outdoors in all seasons, even during inclement weather.
• The ability to climb ladders and work in high places.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• IT / AV: 2 years (Preferred)