AV Technician

When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live, but hard to describe come see exactly what it means to be a part of High Point Networks.

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest. 

Job Summary

We are seeking a dedicated and skilled AV Technician to join our team. The ideal candidate will possess a solid foundation of technical capabilities and demonstrated technical aptitude, a strong customer centric focus and a proven ability to learn and grow.  As a full-time member of our team, you will play a crucial role in installing and maintaining a wide range of AV equipment, ensuring seamless operations and exceptional customer experiences.

Essential Duties and Responsibilities

• Install various AV equipment, including AV distribution/switching, intercom and paging systems, room automation solutions, sound reinforcement setups, AV conferencing systems, video walls, and assisted listening systems.
• Efficiently terminate and connect AV cabling, ensuring optimal connectivity and performance.
• Collaborate closely with team members to adapt to ever-changing schedules and project requirements.
• Interface with customers in a courteous and professional manner during customer-facing interactions.
• Demonstrate humble confidence, strong communication skills, and the ability to work at a fast pace while maintaining a polite and cooperative attitude.
• Exhibit a strong team player mentality and the ability to work harmoniously with colleagues.
• Display an eagerness to learn new product lines, technologies, methodologies, and actively participate in training sessions.

Additional Duties and Responsibilities

• Assist with projects and provide cross-functional assistance to other departments when needed
• Develop in-depth knowledge of the AV offerings and how they relate to customer’s needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in our tools
• Attend and participate in meetings.
• Attend and participate in specific service departmental meetings to provide project updates product knowledge and be a team member to those responsible for implementation and support of those solutions.
• Take part in other relevant activities as directed by your manager

Qualifications

• Exceptional teamwork and interpersonal skills
• Technical aptitude and willingness to learn new systems and technologies
• Experience in AV electronics installation and maintenance is preferred
• Strong adaptability to changing schedules and project needs
• Familiarity with networking principles is a plus
• Ability to design and build AV circuits in the field is a bonus
• Proficiency in programming AV, intercom, and automation systems is advantageous
• Valid driver's license
• Willingness to travel locally and out of state as required by project demands