Profile
As an experienced AV Technician, you’ll bring strong knowledge of AV and VC services, including system operation, troubleshooting, installation, and maintenance. You are self-motivated, proactive in your approach, and committed to delivering high-quality service across the site.
You will be joining a company at the forefront of delivering cutting-edge audiovisual solutions for major global brands. With a customer-first mindset and an open, engaging, and curious culture, we pride ourselves on collaboration and innovation. Here, you will find a team of creative, technically skilled, and passionate people who love what they do and are equally dedicated to helping others grow.
What You Will Be Doing
- Provide onsite audio-visual meeting room support services, including system operation, troubleshooting, and maintenance of video conferencing, meeting room technology, event support, and control systems.
- Diagnose faults safely and accurately, performing first-line repairs, testing, and operation of AV, VC, display, and presentation technologies.
- Ensure meeting room AV systems run efficiently, with minimal downtime and maximum performance.
- Respond promptly, courteously, and professionally to all customer requests, including last-minute needs, in line with service levels and contractual agreements.
- Maintain high standards of tidiness, cable management, safety, and readiness across service areas and meeting spaces.
- Troubleshoot AV, VC, AC, and TP systems quickly and effectively, escalating to the appropriate personnel when necessary.
- Support high-profile meetings and events with reliable technical expertise.
- Track and update accurate records of client hardware inventory.
- Share knowledge, guidance, and training with colleagues when required.
- Keep company and customer documentation accurate and up to date.
- Deliver all work to company quality standards and best practices.
- Work in compliance with the Company’s safety manual with safety of self and others in mind at all times.
- Other duties as required or assigned by company or client management.
About You
- CTS qualified, or willingness to work towards certification.
- Solid knowledge of communications, networking, and audio visual systems, including their components.
- Experience in testing, fault finding, servicing, and maintaining electronic AV systems or related technologies.
- Familiarity with touchscreen and web-based technologies.
- Hands-on experience with IP- and telephony-based video conferencing systems.
- Strong track record of delivering excellent customer service in a fast-paced, front-of-house environment.
- Highly organised and adaptable, with the ability to manage a variety of tasks throughout the day.
- Proven ability to prioritise effectively and remain calm under pressure.
- High level of computer literacy.
- Lateral problem-solving skills, with the ability to find creative, practical solutions to meet deadlines or specific requirements.
- Effective team player with strong collaboration skills.
- Capable of working independently and taking accountability for outcomes.
- Strong focus on quality and attention to detail.
- Professional approach when representing the company on client sites.
- Excellent verbal and written communication skills.