Customer Service and Sales Support - AV Technology

Visual Sound is seeking an experienced Customer Service/Sales Support Representative to provide exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate would have previous experience with audio-visual technology, inside sales, customer support, conflict resolution, purchasing, and data entry. Strong communication and interpersonal skills are essential, in addition to being a sharp, agile learner. This role also requires interacting professionally with customers and multitasking in a fast-paced environment. Please note that this position is onsite.

Responsibilities:

• Sales Support
  • Set up new customers, sites, and contacts
  • Quote entry & pricing check on all items within a quote for best pricing
  • Registration of products & processing credit card orders
  • Answer customer calls when the Sales Team is out of the office
  • Send quotes to customers as needed
  • Monitor box sales backlog & keep customers updated
  • Box sales as projects-- monitor and close out when complete
  • Process demo order requests & check quotes prior to sending to accounting for credit approval
  • Process change orders for box sales & update of tax-exempt forms
  • Report credit card orders to accounting at the end of the week

• Inside Sales / Bid Desk
  • Inside Sales (those customers not assigned to an Account Manager)
    • Accounts that are low margin
    • Bid Desk
      • Qualify opportunities & send to the appropriate Sales Representative
  • Follow-up with Sales Rep to ensure they are responding to emails
    • If Sales Rep does not want to respond, respond on behalf of the company
    • Load the bid items into quote form & provide support for Sales Rep if submitting a response
    • New Construction opportunities: find information & help qualify
    • Assist with selling clearance and aged inventory (eBay, etc.)

• Tech Ops
  • Process ITF (against install materials)
  • Assist with CCO and ICO processing
  • Check changes prior to processing or sending to be released
  • Pricing check on all items within a quote for best pricing

• Purchasing
  • Set up inventory masters
  • Set up and update new vendors and vendor contacts
  • Follow-up on PO status/delivery date and update information
  • Assist with keeping vendor pricing sheets/notes current

• Other
  • Process internal orders: Rental and Staging, University of Penn., Remote offices
  • Process orders for Innovation Center, Showrooms, & Conference Rooms
  • Assist all departments with obtaining RMAs & process RUSH orders & conduct follow-up
  • Assist with damaged shipments and replacements
  • Facility Event Support
    • Set up and clean up for luncheons, order food as requested
    • Ensure areas are clean and ready for customers
  • Work with new Visual Sound employees on processes and procedures
  • Assist with annual inventory
  • Switchboard/Front Desk Coverage (1 hour/wk)
    • Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests
  • Warehouse: Assist with product deliveries, processing paperwork, managing shipments, pulling orders