IT/AV Technical Lead

SmartSource^®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

The Technical Lead is a regionally assigned, execution-focused role supporting high-demand event areas such as Digital Services, Breakout AV, IT deployments, and Standard Tradeshow Booths. This role emphasizes hands-on technical delivery and operational support, serving as a developmental position for future Technical Specialists. 

Key Responsibilities:

• Execute technical setups and teardowns for AV, IT, LED, and digital service components under guidance from Technical Specialists or Project Managers. 
• Support digital services such as registration platforms, badge printing, lead retrieval systems, and mobile app deployments.
• Assist in preparing equipment and digital assets for events, ensuring readiness and accuracy.
• Provide on-site and remote support for AV and IT systems, including basic troubleshooting.
• Coordinate with fulfillment branches for equipment packaging, rentals, and freight.
• Maintain clear communication with event teams to ensure alignment on technical and digital needs.
• Contribute technical details and equipment lists to proposals.
• Ensure consistency and quality in technical execution across assigned tasks.
• Participate in regional knowledge sharing and training sessions. 
• Contribute to regional KPIs such as setup efficiency, equipment readiness, and customer satisfaction. 

Requirements:

Must haves: 

• Minimum 1–2 years of experience in the event, AV, or digital services industry.
• Familiarity with AV, IT, LED wall technologies, and/or digital platforms (e.g., registration, mobile apps).
• Basic proficiency in configuring and troubleshooting hardware and software.
• Strong attention to detail and task ownership. 
• Good communication and teamwork skills. 
• Comfortable using MS Windows, Outlook, Excel, and cloud-based tools. 
• Expect to travel regionally (up to 70%, approx. 25–30 events annually).

Nice to Haves: 

• Associate’s or Bachelor’s degree in a technical or digital field.
• Exposure to event logistics, AV system design, or digital service platforms.
• Interest in pursuing internal certifications or technical specialization.

Career Path:

This role provides a pathway to becoming a Technical Specialist, offering exposure to both physical and digital event execution, technical systems, and cross-functional collaboration. 

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.