Job Summary
We are seeking a motivated and skilled Mid-Level AV Technician to join our team. The ideal candidate will be responsible for providing comprehensive technical support for our audio-visual systems. This role involves a mix of remote and in-person support, user training, event scheduling, and equipment maintenance.
Key Responsibilities
- Technical Support: Provide first-line technical support for all AV equipment via phone, and escalate to in-person assistance when necessary.
- User Training: Train users on the proper use of AV systems in our conference rooms and event spaces, ensuring they are comfortable and proficient with the technology.
- Event Coordination: Answer email requests, assist with scheduling AV resources for events, and ensure all technical requirements for meetings and events are met.
- Equipment Maintenance: Regularly troubleshoot, maintain, and refresh AV equipment in conference rooms to ensure optimal performance and reliability.
Qualifications & Skills
Required Experience:
- 2-4 years of hands-on experience in AV systems installation and support, particularly in a corporate or hospitality environment.
Hardware & Equipment:
- Control Systems: Experience with integrated room control systems such as Crestron, Extron, or AMX.
- Video Conferencing: Proficiency in setting up and troubleshooting video conferencing units, including Cisco Room Kits, Polycom systems, and Logitech (Meetup, Rally).
- Audio Components: Hands-on experience with Digital Signal Processors (DSPs) like Biamp and QSC, digital audio mixers, and various microphone types (lapel, handheld, ceiling-mounted).
- Video & Display: Knowledge of professional displays, projectors, and LED video walls. This includes experience with digital switchers and scalers.
- Cabling & Connectivity: Understanding of various cable types and connectors, such as XLR, HDMI, CAT6, and Speakon.
Software & Platforms:
- Conferencing Platforms: Administrator-level knowledge of major platforms like Microsoft Teams, Zoom, and WebEx.
- Ticketing Systems: Familiarity with IT service management (ITSM) or ticketing software such as ServiceNow, Jira, or Zendesk for tracking support requests.
- Presentation Software: Proficiency with presentation playback software like PowerPoint and other event-specific applications.
- General Productivity: Competence in using Microsoft Office Suite (Outlook, Word, Excel) for scheduling and communication.
Education & Soft Skills:
- An Associate's degree or certification in a related field is preferred.
- Excellent customer service, problem-solving, and communication skills are essential for this role.
Preferred Certifications:
- AVIXA CTS (Certified Technology Specialist) is a strong plus.
About Us:
At CoSolutions we are proud to say we prioritize our employees as well as strive to create a comfortable, welcoming, and productive work environment for all. We support growth opportunity, career development, and always have open ears to new possibilities and solutions! If you are looking for a new rewarding opportunity we would love to hear from you.
CoSolutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital/parental status, pregnancy/childbirth or related conditions, physical or mental disability, genetic information, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.